Renowned as a keynote speaker, trainer, and Forbes Contributor, Romanella founded 3SIXTY Management Services, LLC. With 40+ years in leadership, he served as CEO and Director at UniTek Global Services after a 36-year UPS career.
Better listening leads to better preparation. And better preparation always leads to better outcomes. This is how great teams win according to top motivational speaker and bestselling author Rocky Romanella. The power of listening is the skill that transforms leaders, teams and results.
In a recent newsletter, Rocky unveiled the powerful Intentional Listening Workshop and Keynote Experience, designed to equip businesses with the tools to amplify their results through effective communication. This unique opportunity promises to transform the way teams interact, driving greater success and collaboration. In that article, he wrote in part:
In today’s high pressure business environment, leaders and sales professionals are navigating more complexity, more noise, and more competing priorities than ever before. Yet amid all the urgency, one skill consistently separates high performers from everyone else: the ability to listen with intention.
Over the past several months, we’ve been refining and delivering one of our most impactful programs to date — the Intentional Listening Workshop, a hands-on, high-energy experience designed to elevate how leaders, sales managers, and account executives connect, communicate, and influence. This workshop has quickly become a cornerstone of our leadership development curriculum because it addresses the most overlooked — yet most powerful — driver of performance: how we listen before we act.
Workshop Overview: What We Explored Together
This workshop is built around a simple truth: Listening is not a soft skill. It is a strategic advantage.
Participants worked through real world scenarios, including our signature case studies. Here is an example of two of them:
1. Sales Manager → Account Executive: “Two Ships in the Night”
A deep dive into how pressure, assumptions, and misalignment can cause even the strongest internal relationships to drift. Through guided reflection and structured dialogue, participants learned how intentional listening rebuilds trust, clarifies expectations, and accelerates performance.
2. Account Executive → Customer: “The Moment of Truth”
A powerful look at how customer conversations can stall when listening breaks down — and how preparation, curiosity, and alignment transform hesitation into momentum. This module teaches AEs how to earn the customer’s time, uncover real needs, and move deals forward with confidence.
Across both cases, one theme emerged clearly: When listening improves, everything improves.
Inside the Curriculum: Skills That Drive Real Change
The workshop curriculum is built around three core pillars that define high performance communication:
1. Listening With Intention
Participants learned how to slow down, tune in, and create space for understanding. This includes recognizing emotional cues, clarifying assumptions, and listening for what is not being said.
2. Preparing With Purpose
Preparation is not paperwork — it’s leadership. We introduced tools like the Strategic Listening Preparation Card, helping participants enter every conversation with clarity, structure, and intention.
3. Practicing Constructive Dissatisfaction
Great professionals never settle. They stay curious, hungry, and committed to growth. This mindset — constructive dissatisfaction — is the engine of maturity and long term success. It pushes leaders and AEs to refine their craft, elevate their conversations, and continuously improve.
Now Available as a High Impact Keynote Speech
For organizations looking to inspire their teams at scale, this Listening Workshop is also available as a dynamic keynote presentation. Delivered with the same clarity, energy, and practical leadership insights, this keynote stands proudly alongside our other signature topics on:
• Leadership and legacy
• Accountability and culture
• High performance communication
• Customer centric selling
• Personal leadership and influence
Whether delivered in a workshop format or from the main stage, the message is the same: Listening is the gateway to better leadership, stronger relationships, and higher performance.
The full text of the piece is available at Romanella's website at https://3sixtymanagementservices.com in the newsletters section.
Rocky offers a number of resources on his website that offer powerful ideas for leaders at any level - business managers, educators or small group leaders:
FORBES CONTRIBUTIONS:
Rocky is a former official member of Forbes Business Council and a past contributor on many different topics. A full list of his Forbes articles is available at https://www.3sixtymanagementservices.com/forbes-business-council/.
PODCAST:
Rocky hosts The Leadership Library Podcast, now in its 9th season. New shows will be posted every Tuesday through the end of 2025 at https://tightenthelugnuts.com/.
All of us are leaders in some way - parents, educators, athletes, special interest groups large and small, sales teams - the list is endless. Regardless of the role we play, Romanella's concepts, developed under the heading of Balanced Leadership, can be applied to improve effectiveness, efficiency, and results.
Morning coffee is one of the joys of life for many of us. When you add your Cup of Joe to your visit to the Leadership Library podcast, your morning coffee will add an educational, entertaining dose of leadership octane to your day. Past show topics include:
The Feeling Of Trust That Comes From Hope (over 7.5 K views)
Soft Skills For Great Results (over 3.1K views)
Balanced Leadership
Goal Setting
Integrity
Leaving a Legacy
Personal Values
Performance of a Successful Team
Strategic Vision
Operational Excellence
Strategic Process
Are You A Job Skill Developer
Leadership Roles and Responsibilities
SWOT Analysis
Training and Development
with many more topics available and more on the upcoming schedule.
The podcast is now available at https://tightenthelugnuts.com or visit https://www.buzzsprout.com/1484407. The podcast is also available at Apple Podcasts. More on leadership, building a legacy and many other topics are also available at Romanella's website at https://3SixtyManagementServices.com.
BOOK:
Rocky's book about leadership, 'Tighten The Lug Nuts: The Principles Of Balanced Leadership' recently achieved number 1 bestseller status in both Business Management and Business Leadership.
In 'Tighten the Lug Nuts', Romanella uses his forty-plus years of experience at UPS, and his CEO and Director roles, to explore the ways a true leader can lead any organization and its people to new levels of success.
If you read only one business book this year, this is the book you should read.
Rocky's approach to leadership is unique and highly effective. He believes that great leaders challenge their people not to stop at the first right answer. 'Tighten The Lug Nuts' is a book about leadership that help readers move past that first right answer. It is full of detailed examples that are organized in an educational and entertaining way to form a framework of real-world concepts. The deceptively simple concepts, with powerful “How To Messages“ can be utilized by anyone who holds a leadership position - even parents, educators, and others. Whether you are a seasoned professional or a first-time manager, 'Tighten The Lug Nuts' is not only motivational, but also a call to action for those who have yet to make a mark in their field.
The book can also help position an organization for hyper growth coming out of the pandemic, Key concepts detailed in the book will prepare leaders and their teams to hit the ground running as they rapidly refocus and rebuild. 'Tighten The Lug Nuts' is loaded from cover to cover with practical information that can help leaders become more effective, more productive, and more successful. It is not just another "book about leadership."
'Tighten The Lug Nuts' is available at online book retailers. More information is available at his website at https://3sixtymanagementservices.com and at https://tightenthelugnuts.com.
Rocky Romanella has built an entire library of cutting-edge resources, available at his website, to help position ourselves to come out of the pandemic stronger, leaner, faster and to get a jump-start on the Rapid Rebuild process. Those resources include:
LIVE AND VIRTUAL KEYNOTES AND TRAINING - SUPPORT FOR WEEKLY MEETINGS AND CALLS
Rocky has been doing virtual conferences and training sessions with a keen eye on POST COVID and the Rapid Rebuild of our businesses. He can build a program, live or virtual, for any organization. Topics can include any or all of the 23 Leadership Competencies, concepts from the book, Tighten The Lug Nuts: The Principles Of Balanced Leadership, or any topic that might be appropriate.
THE LIST - 23 LEADERSHIP COMPETENCIES
Every item on the list will play a vital role during the Rapid Rebuild of our economy, our businesses and our lives. Any or all of them will be appropriate for virtual meetings, talks or presentations.
PODCASTS LIBRARY
Over 108 podcasts that take a deep dive into Leadership topics. These can be searched by topic, show name or Leadership Competency.
VIDEO LIBRARY
The video library includes training videos, Balanced Leadership videos, Keynote Speaking videos, Tighten The Lug Nuts videos, interviews videos, Coach's Corner videos and much more.
More on leadership skills, virtual keynotes, training sessions, virtual meetings and conferencing calls, training workshops, strategy sessions and general information on the relaunch of the economy is available at Romanella’s website.
MEETING CALLS
As a special incentive for those who are ready for a Rapid Rebuild, Rocky will be offering meeting calls at no charge for those who purchase 20 or more copies of his 5-star rated book on leadership, 'Tighten The Lug Nuts'. Contact Rocky for details at rockyromanella@gmail.com, and or 610-322-0720 to schedule your session.
With over 4 decades of “boots on the ground” leadership experience, Rocky Romanella is one of the best keynote motivational speakers in the country and internationally. He has spoken in large and small venues all over the US including cities such as Atlanta, San Diego, Las Vegas, Phoenix, NYC, Dallas, Chicago, Miami, Houston, LA, Charlotte, and many others. Internationally, he has presented keynotes in Toronto, Mexico City, Milan, London, and Krakow. He is known for creating excitement through his energy, passion, and knowledge, while employing his talents and experience to motivate, inspire and entertain audiences, regardless of size.
Romanella has garnered praise for his ability to connect to a wide range of audiences with his storytelling ability and innate charisma. Richard Snowden, President of Raven House International said, "An engaging speaker and facilitator, Rocky leads business executives to break-through results through break-through thinking." Conrad Swanson, Sr. VP Agency Development of Arpin Van Lines Inc. stated, "Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members."
A winner of the UPS Chairman’s Award for Excellence, Romanella has created a legacy of motivating teams to achieve their best. He pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world. Rocky brings leadership expertise in supply chain, logistics and transportation, retail, sales and operational excellence strategy, telecommunications engineering/construction management and installation. Having led many company sales efforts, rapidly building brands, restructuring events, and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.
Rocky Romanella is available for keynote speaking engagements and media interviews. He can be contacted using the information below or by email at rockyromanella@gmail.com. Full information on 3SIXTY Management Services, more information on keynote speaking and 'Tighten The Lug Nuts' is available at the company website at https://3sixtymanagementservices.com.
About Rocky Romanella:
Rocky is the Founder and CEO of 3SIXTY Management Services, LLC, a management consulting firm specializing in Executive Speaking, Leadership Development and Consulting Services. He also serves on the board of Goodman Networks, a leading provider of end-to- end network infrastructure, field and professional services to the wireless telecommunications and satellite television industries.
Rocky is an experienced CEO who led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion retail shipping and business services market.
While leading The UPS Store, the network increased retail unit, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.
Rocky steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package.®”
He also led the integration of more than 20 acquisitions to improve financial performance, capabilities, and global network footprint.
Through his executive roles and leadership advisory services, Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.
Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results.
Contact:
Rocky Romanella
https://3sixtymanagementservices.com
rockyromanella@gmail.com
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