Showing posts with label top motivational speaker. Show all posts
Showing posts with label top motivational speaker. Show all posts

Sunday, August 17, 2025

Are You Preparing And Anticipating The Changes In Global Commerce Asks Top Motivational Speaker And Bestselling Author Rocky Romanella


 Renowned as a keynote speaker, trainer, and Forbes Contributor, Romanella founded 3SIXTY Management Services, LLC. With 40+ years in leadership, he served as CEO and Director at UniTek Global Services after a 36-year UPS career.

Today, technological advancements and shifting consumer behaviors have made it possible for customers to browse and purchase products from anywhere at any time. Though this is not necessarily new, this landscape can change at lightning speed. It is vitally important that organizations keep their eyes on the puck, while simultaneously making correct projections about where that puck is going to be, both short-term and long-term.

As a top keynote speaker, Rocky Romanella spends a good deal of time speaking to groups of people, large and small, most of whom hope to take away actionable ideas regarding how to stay abreast of this ever-changing landscape. Romanella addressed some of the issues involved in a recent newsletter titled, "A Whole New World: Optimizing It Through E-Commerce." In that piece he wrote in part:

We have all been touched by the e-commerce wave, whether as a consumer or a business supplying goods and services. It is clear the internet allows small companies to look and feel like big companies, and large companies to feel like a small company with the way they portray their businesses on the web. This also provides you with an opportunity to support your marketing strategy and position your brand to support your organization’s strategy and mission, and build your brand identity around the world.

A few thought-provoking questions to start the critical analysis: Do you and your organization possess the leadership competencies of Strategic Perspective & Vision, developing a compelling vision and strategy for the organization and its units? Do you and your team understand both the short-term and long-term view of both the organization's and the overall industry's strengths, challenges, and opportunities?

In this newsletter, let’s discuss the following questions as you begin the global strategic journey:

Is e-commerce something for you to consider for your business?

What are some of the things you will need to consider?

The World Wide Web is global—are you?

Are you preparing for today and tomorrow’s new normal?

If we bring back manufacturing and markets open to countries worldwide that we have little to no business in, are you prepared to manage these needs?

Are you preparing to support the growth of the manufacturing boom in the U.S.?

How do your customers view you today?

Are you a preferred vendor, solutions provider, or a trusted advisor?

Let’s start from a historical perspective as a level set and move from there.

Significant Events Have Shaped the Future of Companies, Markets, and People

For example, in retail, the first disruption arrived in the form of department stores. Retailing was originally dominated by local merchants who provided value to their customers by keeping large inventories, extending credit, and offering personalized advice. The industry changed dramatically in the late nineteenth and early twentieth centuries as a result of the first retail disruption: the launch of department stores like Marshall Field and R.H. Macy, to name a few.

In manufacturing, for the first time, Henry Ford’s entire Highland Park, Michigan automobile factory was run on a continuously moving assembly line when the chassis—the automobile’s frame—was assembled using the revolutionary industrial technique. A motor and rope pulled the chassis past workers and parts on the factory floor, cutting the hours required to complete one “Model T” from 12-1/2 hours to six. Within a year, further assembly line improvements reduced the time required to 93 minutes. The staggering increase in productivity affected by Ford’s use of the moving assembly line allowed him to drastically reduce the cost of the Model T, thereby accomplishing his dream of making the car affordable to ordinary consumers.

Thirty years ago, listeners tuning into Morning Edition heard about a futuristic idea that could profoundly change their lives.

"Imagine being able to communicate at will with 10 million people all over the world," NPR's Neal Conan said. "Imagine having direct access to catalogs of hundreds of libraries as well as the most up-to-date news, business, and weather reports. Imagine being able to get medical advice or gardening advice immediately from any number of experts.

"This is not a dream," he continued. "It's internet."

Events Shape Companies, and Without Change, Your Current Company’s History and Success Do Not Guarantee Future Success

A key lesson for leaders is that a company’s current success does not guarantee future success.

There are many great American brands that have stood the test of time.

The key to longevity is:
a. Anticipating where the market is going,
b. Making tough decisions,
c. Effectively communicating when changes need to be made.

Leaders Anticipate
One of the key lessons I like to share with you is this… leaders anticipate. Leaders go to where the puck is going, not to where the puck has been.

The full text of the piece is available at Romanella's website at https://3sixtymanagementservices.com in the newsletters section.

Romanella's bestselling book on Balanced Leadership, Tighten The Lugs Nuts, took First Place in the Business genre in The Authors Show® 2024 Book Cover contest. Results of the contest can be viewed at https://wnbnetworkwest.com/index.php/book-cover-contest-2024-vote?page=1.

Rocky offers a number of resources on his website that offer powerful ideas for leaders at any level - business managers, educators or small group leaders:

FORBES CONTRIBUTIONS:

Rocky is a former official member of Forbes Business Council and a past contributor on many different topics. A full list of his Forbes articles is available at https://www.3sixtymanagementservices.com/forbes-business-council/.

PODCAST:

Rocky hosts The Leadership Library Podcast, now in its 8h season. New shows are posted every Tuesday and Thursday morning at https://tightenthelugnuts.com/.

All of us are leaders in some way - parents, educators, athletes, special interest groups large and small, sales teams - the list is endless. Regardless of the role we play, Romanella's concepts, developed under the heading of Balanced Leadership, can be applied to improve effectiveness, efficiency, and results.

Morning coffee is one of the joys of life for many of us. When you add your Cup of Joe to your visit to the Leadership Library podcast, your morning coffee will add an educational, entertaining dose of leadership octane to your day. Past show topics include:

The Feeling Of Trust That Comes From Hope (over 7.5 K views)
Soft Skills For Great Results (over 3.1K views)
Balanced Leadership
Goal Setting
Integrity
Leaving a Legacy
Personal Values
Performance of a Successful Team
Strategic Vision
Operational Excellence
Strategic Process
Are You A Job Skill Developer
Leadership Roles and Responsibilities
SWOT Analysis
Training and Development

with many more topics available and more on the upcoming schedule.

The podcast is now available at https://tightenthelugnuts.com or visit https://www.buzzsprout.com/1484407. The podcast is also available at Apple Podcasts. More on leadership, building a legacy and many other topics are also available at Romanella's website at https://3SixtyManagementServices.com.

BOOK:

Rocky's book about leadership, 'Tighten The Lug Nuts: The Principles Of Balanced Leadership' recently achieved number 1 bestseller status in both Business Management and Business Leadership.

In 'Tighten the Lug Nuts', Romanella uses his forty-plus years of experience at UPS, and his CEO and Director roles, to explore the ways a true leader can lead any organization and its people to new levels of success.

If you read only one business book this year, this is the book you should read.

Rocky's approach to leadership is unique and highly effective. He believes that great leaders challenge their people not to stop at the first right answer. 'Tighten The Lug Nuts' is a book about leadership that help readers move past that first right answer. It is full of detailed examples that are organized in an educational and entertaining way to form a framework of real-world concepts. The deceptively simple concepts, with powerful “How To Messages“ can be utilized by anyone who holds a leadership position - even parents, educators, and others. Whether you are a seasoned professional or a first-time manager, 'Tighten The Lug Nuts' is not only motivational, but also a call to action for those who have yet to make a mark in their field.

The book can also help position an organization for hyper growth coming out of the pandemic, Key concepts detailed in the book will prepare leaders and their teams to hit the ground running as they rapidly refocus and rebuild. 'Tighten The Lug Nuts' is loaded from cover to cover with practical information that can help leaders become more effective, more productive, and more successful. It is not just another "book about leadership."

'Tighten The Lug Nuts' is available at online book retailers. More information is available at his website at https://3sixtymanagementservices.com and at https://tightenthelugnuts.com.

Rocky Romanella has built an entire library of cutting-edge resources, available at his website, to help position ourselves to come out of the pandemic stronger, leaner, faster and to get a jump-start on the Rapid Rebuild process. Those resources include:

LIVE AND VIRTUAL KEYNOTES AND TRAINING - SUPPORT FOR WEEKLY MEETINGS AND CALLS

Rocky has been doing virtual conferences and training sessions with a keen eye on POST COVID and the Rapid Rebuild of our businesses. He can build a program, live or virtual, for any organization. Topics can include any or all of the 23 Leadership Competencies, concepts from the book, Tighten The Lug Nuts: The Principles Of Balanced Leadership, or any topic that might be appropriate.

THE LIST - 23 LEADERSHIP COMPETENCIES

Every item on the list will play a vital role during the Rapid Rebuild of our economy, our businesses and our lives. Any or all of them will be appropriate for virtual meetings, talks or presentations.

PODCASTS LIBRARY

Over 108 podcasts that take a deep dive into Leadership topics. These can be searched by topic, show name or Leadership Competency.

VIDEO LIBRARY

The video library includes training videos, Balanced Leadership videos, Keynote Speaking videos, Tighten The Lug Nuts videos, interviews videos, Coach's Corner videos and much more.

More on leadership skills, virtual keynotes, training sessions, virtual meetings and conferencing calls, training workshops, strategy sessions and general information on the relaunch of the economy is available at Romanella’s website.

MEETING CALLS

As a special incentive for those who are ready for a Rapid Rebuild, Rocky will be offering meeting calls at no charge for those who purchase 20 or more copies of his 5-star rated book on leadership, 'Tighten The Lug Nuts'. Contact Rocky for details at rockyromanella@gmail.com, and or 610-322-0720 to schedule your session.

With over 4 decades of “boots on the ground” leadership experience, Rocky Romanella is one of the best keynote motivational speakers in the country and internationally. He has spoken in large and small venues all over the US including cities such as Atlanta, San Diego, Las Vegas, Phoenix, NYC, Dallas, Chicago, Miami, Houston, LA, Charlotte, and many others. Internationally, he has presented keynotes in Toronto, Mexico City, Milan, London, and Krakow. He is known for creating excitement through his energy, passion, and knowledge, while employing his talents and experience to motivate, inspire and entertain audiences, regardless of size.

Romanella has garnered praise for his ability to connect to a wide range of audiences with his storytelling ability and innate charisma. Richard Snowden, President of Raven House International said, "An engaging speaker and facilitator, Rocky leads business executives to break-through results through break-through thinking." Conrad Swanson, Sr. VP Agency Development of Arpin Van Lines Inc. stated, "Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members."

A winner of the UPS Chairman’s Award for Excellence, Romanella has created a legacy of motivating teams to achieve their best. He pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world. Rocky brings leadership expertise in supply chain, logistics and transportation, retail, sales and operational excellence strategy, telecommunications engineering/construction management and installation. Having led many company sales efforts, rapidly building brands, restructuring events, and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.

Rocky Romanella is available for keynote speaking engagements and media interviews. He can be contacted using the information below or by email at rockyromanella@gmail.com. Full information on 3SIXTY Management Services, more information on keynote speaking and 'Tighten The Lug Nuts' is available at the company website at https://3sixtymanagementservices.com.

About Rocky Romanella:

Rocky is the Founder and CEO of 3SIXTY Management Services, LLC, a management consulting firm specializing in Executive Speaking, Leadership Development and Consulting Services. He also serves on the board of Goodman Networks, a leading provider of end-to- end network infrastructure, field and professional services to the wireless telecommunications and satellite television industries.

Rocky is an experienced CEO who led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion retail shipping and business services market.

While leading The UPS Store, the network increased retail unit, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.

Rocky steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package.®”

He also led the integration of more than 20 acquisitions to improve financial performance, capabilities, and global network footprint.

Through his executive roles and leadership advisory services, Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.

Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results.

Contact:

Rocky Romanella
https://3sixtymanagementservices.com
rockyromanella@gmail.com 

Leia Mais…

Sunday, June 29, 2025

Great Dialogue And Important Questions From Audiences Offered By Top Motivational Speaker And Bestselling Author Rocky Romanella


Renowned as a keynote speaker, trainer, and Forbes Contributor, Romanella founded 3SIXTY Management Services, LLC. With 40+ years in leadership, he served as CEO and Director at UniTek Global Services after a 36-year UPS career.

As a top keynote speaker, Rocky Romanella spends a good deal of time speaking to groups of people, large and small, most of whom hope to take away actionable ideas regarding leadership. Balanced Leadership is an umbrella term that encompasses all the skills necessary to achieve excellence in all facets of one's life, both business and personal. In a recent newsletter, Romanella shared some important questions posed to him by audience members in his recent keynote addresses:

Tell me about your definition of SUCCESS and a Successful Leader.

I believe the definition of success can be summarized in a person who can add immediate value as a leader, trusted advisor, mentor, and visionary who has a process approach.

As an organization you have a strategic vision, as an individual you also need a strategic vision, but you also need the ability to execute tactically the strategy. In these leadership roles you must develop a strategy, build a business plan, and execute that plan.

You do this by providing clear communication and walking the talk. A successful leader will coach their teams to take better control of their day and balance multiple priorities, measuring and following up for continuous improvement, and accepting responsibility for their P&L. A successful leader must have the ability to assess quickly and effectively:

• who you are
• what you stand for, and
• what you will never compromise

More importantly, a leader’s strategy and vision must match the organization’s vision and strategy, and how it corresponds to what your people, your customers and investors believe to be your strategy and the company’s strategy and vision. Companies need to deliver advanced technologies with operational excellence through their dedicated people who are the best, brightest, most informed, and best educated in their industry.

What are your thoughts on education both formal and informal?

I believe people learn most things through the environment they are in, the experiences they have, and the people they engage with. I do not believe I was born with something special that made me better than others or gave me a leg up.

I am of the opinion that our values and skills are actively developed and are influenced by both the positive and negative experiences in our lives and utilized or can remain dormant depending on our desires and motivation. Success is an individual thing and each of us has our own measure of success and desire for success.

For example, I had a simple education, Catholic grammar school, public High School, Catholic college that was a commuter college as I worked my way through school. This ability to get good grades and work during college helped me to learn how to multi-task. A lesson and experience I had to use throughout my career.

Most learning came from experiences throughout my life and key leaders who touched me in good and sometimes less then desirable ways that I had to work through.

Do you have any quotes you live by or think of often?

Yes, there are a few that have become 'Rockyisms'

• Never allow anyone to affect you more than you can affect yourself.
• You are the architect of your own destiny.
• The Speed of the Leader Determines the Pace of the Pack…. Set the pace
• Sometimes we Lead, Sometimes we Follow and Sometimes we go where they need us to go.

The full text of the piece is available at Romanella's website at https://3sixtymanagementservices.com in the newsletters section.

Romanella's bestselling book on Balanced Leadership, Tighten The Lugs Nuts, took First Place in the Business genre in The Authors Show® 2024 Book Cover contest. Results of the contest can be viewed at https://wnbnetworkwest.com/index.php/book-cover-contest-2024-vote?page=1.

Rocky offers a number of resources on his website that offer powerful ideas for leaders at any level - business managers, educators or small group leaders:

FORBES CONTRIBUTIONS:

Rocky is an official member of Forbes Business Council and a contributor on many different topics. A full list of his Forbes articles is available at https://www.3sixtymanagementservices.com/forbes-business-council/.

PODCAST:

Rocky hosts The Leadership Library Podcast, now in its 8h season. New shows are posted every Tuesday and Thursday morning at https://tightenthelugnuts.com/.

All of us are leaders in some way - parents, educators, athletes, special interest groups large and small, sales teams - the list is endless. Regardless of the role we play, Romanella's concepts, developed under the heading of Balanced Leadership, can be applied to improve effectiveness, efficiency, and results.

Morning coffee is one of the joys of life for many of us. When you add your Cup of Joe to your visit to the Leadership Library podcast, your morning coffee will add an educational, entertaining dose of leadership octane to your day. Past show topics include:

The Feeling Of Trust That Comes From Hope (over 7.5 K views)
Soft Skills For Great Results (over 3.1K views)
Balanced Leadership
Goal Setting
Integrity
Leaving a Legacy
Personal Values
Performance of a Successful Team
Strategic Vision
Operational Excellence
Strategic Process
Are You A Job Skill Developer
Leadership Roles and Responsibilities
SWOT Analysis
Training and Development

with many more topics available and more on the upcoming schedule.

The podcast is now available at https://tightenthelugnuts.com or visit https://www.buzzsprout.com/1484407. The podcast is also available at Apple Podcasts. More on leadership, building a legacy and many other topics are also available at Romanella's website at https://3SixtyManagementServices.com.

BOOK:

Rocky's book about leadership, 'Tighten The Lug Nuts: The Principles Of Balanced Leadership' recently achieved number 1 bestseller status in both Business Management and Business Leadership.

In 'Tighten the Lug Nuts', Romanella uses his forty-plus years of experience at UPS, and his CEO and Director roles, to explore the ways a true leader can lead any organization and its people to new levels of success.

If you read only one business book this year, this is the book you should read.

Rocky's approach to leadership is unique and highly effective. He believes that great leaders challenge their people not to stop at the first right answer. 'Tighten The Lug Nuts' is a book about leadership that help readers move past that first right answer. It is full of detailed examples that are organized in an educational and entertaining way to form a framework of real-world concepts. The deceptively simple concepts, with powerful “How To Messages“ can be utilized by anyone who holds a leadership position - even parents, educators, and others. Whether you are a seasoned professional or a first-time manager, 'Tighten The Lug Nuts' is not only motivational, but also a call to action for those who have yet to make a mark in their field.

The book can also help position an organization for hyper growth coming out of the pandemic, Key concepts detailed in the book will prepare leaders and their teams to hit the ground running as they rapidly refocus and rebuild. 'Tighten The Lug Nuts' is loaded from cover to cover with practical information that can help leaders become more effective, more productive, and more successful. It is not just another "book about leadership."

'Tighten The Lug Nuts' is available at online book retailers. More information is available at his website at https://3sixtymanagementservices.com and at https://tightenthelugnuts.com.

Rocky Romanella has built an entire library of cutting-edge resources, available at his website, to help position ourselves to come out of the pandemic stronger, leaner, faster and to get a jump-start on the Rapid Rebuild process. Those resources include:

LIVE AND VIRTUAL KEYNOTES AND TRAINING - SUPPORT FOR WEEKLY MEETINGS AND CALLS

Rocky has been doing virtual conferences and training sessions with a keen eye on POST COVID and the Rapid Rebuild of our businesses. He can build a program, live or virtual, for any organization. Topics can include any or all of the 23 Leadership Competencies, concepts from the book, Tighten The Lug Nuts: The Principles Of Balanced Leadership, or any topic that might be appropriate.

THE LIST - 23 LEADERSHIP COMPETENCIES

Every item on the list will play a vital role during the Rapid Rebuild of our economy, our businesses and our lives. Any or all of them will be appropriate for virtual meetings, talks or presentations.

PODCASTS LIBRARY

Over 108 podcasts that take a deep dive into Leadership topics. These can be searched by topic, show name or Leadership Competency.

VIDEO LIBRARY

The video library includes training videos, Balanced Leadership videos, Keynote Speaking videos, Tighten The Lug Nuts videos, interviews videos, Coach's Corner videos and much more.

More on leadership skills, virtual keynotes, training sessions, virtual meetings and conferencing calls, training workshops, strategy sessions and general information on the relaunch of the economy is available at Romanella’s website.

MEETING CALLS

As a special incentive for those who are ready for a Rapid Rebuild, Rocky will be offering meeting calls at no charge for those who purchase 20 or more copies of his 5-star rated book on leadership, 'Tighten The Lug Nuts'. Contact Rocky for details at rockyromanella@gmail.com, and or 610-322-0720 to schedule your session.

With over 4 decades of “boots on the ground” leadership experience, Rocky Romanella is one of the best keynote motivational speakers in the country and internationally. He has spoken in large and small venues all over the US including cities such as Atlanta, San Diego, Las Vegas, Phoenix, NYC, Dallas, Chicago, Miami, Houston, LA, Charlotte, and many others. Internationally, he has presented keynotes in Toronto, Mexico City, Milan, London, and Krakow. He is known for creating excitement through his energy, passion, and knowledge, while employing his talents and experience to motivate, inspire and entertain audiences, regardless of size.

Romanella has garnered praise for his ability to connect to a wide range of audiences with his storytelling ability and innate charisma. Richard Snowden, President of Raven House International said, "An engaging speaker and facilitator, Rocky leads business executives to break-through results through break-through thinking." Conrad Swanson, Sr. VP Agency Development of Arpin Van Lines Inc. stated, "Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members."

A winner of the UPS Chairman’s Award for Excellence, Romanella has created a legacy of motivating teams to achieve their best. He pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world. Rocky brings leadership expertise in supply chain, logistics and transportation, retail, sales and operational excellence strategy, telecommunications engineering/construction management and installation. Having led many company sales efforts, rapidly building brands, restructuring events, and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.

Rocky Romanella is available for keynote speaking engagements and media interviews. He can be contacted using the information below or by email at rockyromanella@gmail.com. Full information on 3SIXTY Management Services, more information on keynote speaking and 'Tighten The Lug Nuts' is available at the company website at https://3sixtymanagementservices.com.

About Rocky Romanella:

Rocky is the Founder and CEO of 3SIXTY Management Services, LLC, a management consulting firm specializing in Executive Speaking, Leadership Development and Consulting Services. He also serves on the board of Goodman Networks, a leading provider of end-to- end network infrastructure, field and professional services to the wireless telecommunications and satellite television industries.

Rocky is an experienced CEO who led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion retail shipping and business services market.

While leading The UPS Store, the network increased retail unit, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.

Rocky steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package.®”

He also led the integration of more than 20 acquisitions to improve financial performance, capabilities, and global network footprint.

Through his executive roles and leadership advisory services, Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.

Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results.

Contact:


Rocky Romanella
https://3sixtymanagementservices.com
rockyromanella@gmail.com

Leia Mais…

Sunday, May 4, 2025

Top Motivational Speaker Rocky Romanella Discusses The Importance Of Legacy In Building Out Our Leadership Roles


Renowned as a keynote speaker, trainer, and Forbes Contributor, Romanella founded 3SIXTY Management Services, LLC. With 40+ years in leadership, he served as CEO and Director at UniTek Global Services after a 36-year UPS career.

Leadership is a multi-faceted concept. It is not an exclusive trait, reserved for certain individuals in business, government, or civic organizations. Top motivational speaker and author of the bestselling business book, 'Tighten The Lug Nuts' recently posted an article in his newsletter that addressed this topic. In that article, titled 'Always Be Humble And Kind', he wrote in part:

Leadership is something we all have concerns about. Leadership is a concept that is not reserved for or only applies to certain people in business, government, and civic organizations. The reality is that no matter our age, gender, occupation, educational level, each of us touches and influences other lives.

Through this extension, we are all leaders to someone at some time. It can be a person under our supervision or care, a spouse we honor and live with, or a child we nurture, a student we teach, or a player we coach. It could be as simple as a fellow member of our church or religious affiliation, club, league, or association, but it is usually identified by the fact we have made a positive difference through our actions and examples.

With this sense of responsibility and being lifelong learners, we are constantly in pursuit of knowledge, whether written or experienced, of how to be a good leader and how to improve our skills. We take great pride in the books we have read and where they sit on the best-seller list. I often find that some of the best examples and learning experiences come from the stories we tell and the experiences we share. Sometimes they come from the stories we learned as children or read to our children as parents or grandparents, or a song we love to sing.

Leaders must develop emotional intelligence along with their educational intelligence and business acumen. Sometimes a simple story I find can help people see the bigger picture, promote moral and ethical behavior, and maybe, just maybe, not take ourselves so seriously that we lose sight of the fact that it is not always about us and be open to learning in creative and unusual ways.

For me, I just had one of those moments. We all have listened to songs over the years that you love and know the words to. Even though you know the words and story of how and why it was written, ever now and then the song catches you in a vulnerable moment. The song you know and love becomes an AHA moment, a self-reflective moment that challenges your emotional intelligence.

For me, this just happened with a song I love listening to and enjoy the words. It is by Samuel Timothy McGraw “Tim McGraw” (born May 1, 1967), who is an American country singer and actor. He has released 16 studio albums. 10 of those albums have reached number one on the Top Country Albums charts, with his 1994 breakthrough album Not a Moment Too Soon being the top country album of 1994. In total, McGraw's albums have produced 65 singles, 25 of which have reached number one on the Hot Country Songs or Country Airplay charts.

My favorite song of his, and the one I would like to reference is “Humble and Kind.” Although I have sung the song more times than I can count and love his work, this time in a quiet moment I thought what a great inventory of a person’s leadership style, approach, values, and ethics. We all need that introspective, soul-searching, reflective view of ourselves.

The words are powerful but simple and basic. Here are some of the lyrics that moved me and created my AHA moment.

Hold the door, say please, say thank you
Don't steal, don't cheat, and don't lie
I know you got mountains to climb but
Always stay humble and kind
When the dreams you're dreamin' come to you
When the work you put in is realized
Let yourself feel the pride but
Always stay humble and kind

Don't expect a free ride from no one
Don't hold a grudge or a chip and here's why
Bitterness keeps you from flyin'
Always stay humble and kind

The central message for me at that AHA moment was Legacy.

What is your Legacy as a Leader?

As a leader, we grow and develop, take on new challenges or simply move into a new phase of our life, we will be faced with complications and adversity that may set us back. Honesty, perseverance, and trustworthiness will become major factors in overcoming these obstacles and creating our personal brand and our legacy. Along the way, you come to a decision point or stage gate. Our choice is simple but profound in each instance, but a decision must be made.

Our choices are LEAD, FOLLOW, or GET OUT OF THE WAY. If you choose to lead, you will need to be an honest and trusted leader to establish your vision, mission, and values so that those in your care or supervision will trust you enough to follow. As a lifelong learner, you are constantly forging a path to transform yourself into a high-character, high-performance leader. You will never be without challenges both in life and business. But if you are focused and ready to face these complex business challenges and personal changes with discipline, determination, honesty of purpose, and in an ethical manner, you will be successful.

The full text of the piece is available at Romanella's website at https://3sixtymanagementservices.com in the newsletters section.

Romanella's bestselling book on Balanced Leadership, Tighten The Lugs Nuts, took First Place in the Business genre in The Authors Show® 2024 Book Cover contest. Results of the contest can be viewed at https://wnbnetworkwest.com/index.php/book-cover-contest-2024-vote?page=1.

Rocky offers a number of resources on his website that offer powerful ideas for leaders at any level - business managers, educators or small group leaders:

FORBES CONTRIBUTIONS:

Rocky is an official member of Forbes Business Council and a contributor on many different topics. A full list of his Forbes articles is available at https://www.3sixtymanagementservices.com/forbes-business-council/.

PODCAST:

Rocky hosts The Leadership Library Podcast, now in its 8h season. New shows are posted every Tuesday and Thursday morning at https://tightenthelugnuts.com/.

All of us are leaders in some way - parents, educators, athletes, special interest groups large and small, sales teams - the list is endless. Regardless of the role we play, Romanella's concepts, developed under the heading of Balanced Leadership, can be applied to improve effectiveness, efficiency, and results.

Morning coffee is one of the joys of life for many of us. When you add your Cup of Joe to your visit to the Leadership Library podcast, your morning coffee will add an educational, entertaining dose of leadership octane to your day. Past show topics include:

The Feeling Of Trust That Comes From Hope (over 7.5 K views)
Soft Skills For Great Results (over 3.1K views)
Balanced Leadership
Goal Setting
Integrity
Leaving a Legacy
Personal Values
Performance of a Successful Team
Strategic Vision
Operational Excellence
Strategic Process
Are You A Job Skill Developer
Leadership Roles and Responsibilities
SWOT Analysis
Training and Development

with many more topics available and more on the upcoming schedule.

The podcast is now available at https://tightenthelugnuts.com or visit https://www.buzzsprout.com/1484407. The podcast is also available at Apple Podcasts. More on leadership, building a legacy and many other topics are also available at Romanella's website at https://3SixtyManagementServices.com.

BOOK:

Rocky's book about leadership, 'Tighten The Lug Nuts: The Principles Of Balanced Leadership' recently achieved number 1 bestseller status in both Business Management and Business Leadership.

In 'Tighten the Lug Nuts', Romanella uses his forty-plus years of experience at UPS, and his CEO and Director roles, to explore the ways a true leader can lead any organization and its people to new levels of success.

If you read only one business book this year, this is the book you should read.

Rocky's approach to leadership is unique and highly effective. He believes that great leaders challenge their people not to stop at the first right answer. 'Tighten The Lug Nuts' is a book about leadership that help readers move past that first right answer. It is full of detailed examples that are organized in an educational and entertaining way to form a framework of real-world concepts. The deceptively simple concepts, with powerful “How To Messages“ can be utilized by anyone who holds a leadership position - even parents, educators, and others. Whether you are a seasoned professional or a first-time manager, 'Tighten The Lug Nuts' is not only motivational, but also a call to action for those who have yet to make a mark in their field.

The book can also help position an organization for hyper growth coming out of the pandemic, Key concepts detailed in the book will prepare leaders and their teams to hit the ground running as they rapidly refocus and rebuild. 'Tighten The Lug Nuts' is loaded from cover to cover with practical information that can help leaders become more effective, more productive, and more successful. It is not just another "book about leadership."

'Tighten The Lug Nuts' is available at online book retailers. More information is available at his website at https://3sixtymanagementservices.com and at https://tightenthelugnuts.com.

Rocky Romanella has built an entire library of cutting-edge resources, available at his website, to help position ourselves to come out of the pandemic stronger, leaner, faster and to get a jump-start on the Rapid Rebuild process. Those resources include:

LIVE AND VIRTUAL KEYNOTES AND TRAINING - SUPPORT FOR WEEKLY MEETINGS AND CALLS

Rocky has been doing virtual conferences and training sessions with a keen eye on POST COVID and the Rapid Rebuild of our businesses. He can build a program, live or virtual, for any organization. Topics can include any or all of the 23 Leadership Competencies, concepts from the book, Tighten The Lug Nuts: The Principles Of Balanced Leadership, or any topic that might be appropriate.

THE LIST - 23 LEADERSHIP COMPETENCIES

Every item on the list will play a vital role during the Rapid Rebuild of our economy, our businesses and our lives. Any or all of them will be appropriate for virtual meetings, talks or presentations.

PODCASTS LIBRARY

Over 108 podcasts that take a deep dive into Leadership topics. These can be searched by topic, show name or Leadership Competency.

VIDEO LIBRARY

The video library includes training videos, Balanced Leadership videos, Keynote Speaking videos, Tighten The Lug Nuts videos, interviews videos, Coach's Corner videos and much more.

More on leadership skills, virtual keynotes, training sessions, virtual meetings and conferencing calls, training workshops, strategy sessions and general information on the relaunch of the economy is available at Romanella’s website.

MEETING CALLS

As a special incentive for those who are ready for a Rapid Rebuild, Rocky will be offering meeting calls at no charge for those who purchase 20 or more copies of his 5-star rated book on leadership, 'Tighten The Lug Nuts'. Contact Rocky for details at rockyromanella@gmail.com, and or 610-322-0720 to schedule your session.

With over 4 decades of “boots on the ground” leadership experience, Rocky Romanella is one of the best keynote motivational speakers in the country and internationally. He has spoken in large and small venues all over the US including cities such as Atlanta, San Diego, Las Vegas, Phoenix, NYC, Dallas, Chicago, Miami, Houston, LA, Charlotte, and many others. Internationally, he has presented keynotes in Toronto, Mexico City, Milan, London, and Krakow. He is known for creating excitement through his energy, passion, and knowledge, while employing his talents and experience to motivate, inspire and entertain audiences, regardless of size.

Romanella has garnered praise for his ability to connect to a wide range of audiences with his storytelling ability and innate charisma. Richard Snowden, President of Raven House International said, "An engaging speaker and facilitator, Rocky leads business executives to break-through results through break-through thinking." Conrad Swanson, Sr. VP Agency Development of Arpin Van Lines Inc. stated, "Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members."

A winner of the UPS Chairman’s Award for Excellence, Romanella has created a legacy of motivating teams to achieve their best. He pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world. Rocky brings leadership expertise in supply chain, logistics and transportation, retail, sales and operational excellence strategy, telecommunications engineering/construction management and installation. Having led many company sales efforts, rapidly building brands, restructuring events, and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.

Rocky Romanella is available for keynote speaking engagements and media interviews. He can be contacted using the information below or by email at rockyromanella@gmail.com. Full information on 3SIXTY Management Services, more information on keynote speaking and 'Tighten The Lug Nuts' is available at the company website at https://3sixtymanagementservices.com.

About Rocky Romanella:

Rocky is the Founder and CEO of 3SIXTY Management Services, LLC, a management consulting firm specializing in Executive Speaking, Leadership Development and Consulting Services. He also serves on the board of Goodman Networks, a leading provider of end-to- end network infrastructure, field and professional services to the wireless telecommunications and satellite television industries.

Rocky is an experienced CEO who led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion retail shipping and business services market.

While leading The UPS Store, the network increased retail unit, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.

Rocky steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package.®”

He also led the integration of more than 20 acquisitions to improve financial performance, capabilities, and global network footprint.

Through his executive roles and leadership advisory services, Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.

Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results.

Contact:

Rocky Romanella
https://3sixtymanagementservices.com
rockyromanella@gmail.com
 

Leia Mais…

Sunday, March 23, 2025

Top Motivational Speaker Rocky Romanella Discusses How 'What If' Visionaries Combine Traditional Values With Vision To Become The Architects Of Their Destiny


Renowned as a keynote speaker, trainer, and Forbes Contributor, Romanella founded 3SIXTY Management Services, LLC. With 40+ years in leadership, he served as CEO and Director at UniTek Global Services after a 36-year UPS career.

Strategic planning is a core component of any business strategy. A multitude of factors, all equally important, enter into this equation and many of us are quite good at putting together solid business plans. Strategic thinking on the other hand is a different skill altogether, requiring the ability to envision future trends and possibilities. Top motivational speaker Rocky Romanella recently published an article titled, "Are You A 'What If' Visionary" in which he discussed the importance of this visionary approach and how this builds a bridge to the future. In that article he stated in part:

Over the past 9 months I have had the opportunity to meet and collaborate with some incredible people and companies. Businesses of all sizes, that have great people, wonderful technology and energy and enthusiasm for growth.

Many of these companies are in traditional businesses. All possess two things in common, they all have core values that are traditional and a vision that is exciting and new! I will call them the “WHAT IF VISIONARIES.”

They are the people who believe that someone is going to be the best at what they do, why not us? They are the architects of their own destinies and believe you should never allow anyone to affect you more than you can affect yourself.

I have had the opportunity to partner with them on strategies, create training workshops and deliver keynotes where we inspired each other.

It caused me to examine some of the paradigms, wise tales, and urban legends I grew up with. Here are two that I think the “what If visionaries” would not accept!

The first is one we have all heard and probably used. Does this sound familiar?

The devil you know is better than the devil you don’t know.

While this may work with Wall Street investors who like consistency in expectations, it can be harmful in many ways as a leader. Let us look at it from a few perspectives.

1. People: you may stick too long with a person who needs a change of job or scenery. It may be time for a new position but because they are the person you know, no change is made, you stick with the status quo, the safe bet. The real casualty is the value you place on variety of thought and the encouragement of a wide range of viewpoints among team members to avoid group thinking. It hinders your ability to create more impactful solutions and opportunities for advancement.

2. Business: sticking with the devil you know does not allow you to identify and successfully generate new products, markets, and geographic growth opportunities. It stifles you from continually searching for ways to add value and to position the organization for future success.

3. You will always stop at the first answer. The “What if Visionaries” look past the first right answer to create breakthrough, first to market answers!

Another one is:

It is not the plan that is important, it is the planning.

1. If you focus on the planning process (the activity of planning) only and not the desired outcome and how to accomplish the desired outcomes, along with the key metrics, this leads to an organization with a poor plan and poor results but with some great planning meetings.

2. It brings into question the business acumen of the leader. Do they understand and have experience in all functional areas of their business? Do they understand finance as the language of business and use it to effectively monitor and improve business performance and do they know how to utilize a Balanced Business Scorecard to augment financial planning?

3. They should be credible with the investor community and all other stakeholders as they are building the plan. Finally, they need to become an expert in all aspects of business planning and lead the management team in highly effective planning protocols.

Working with the “what if visionaries” is motivating, empowering and creates great energy and enthusiasm inside an organization. The change in thinking for them is questions like:

• What if we viewed our people as our greatest asset?
• What if we aspired to have the best, the brightest, most informed, and best people in our industry?
• What if our processes created our quality results?
• What if we are a technology company that happens to make “X” product or “Y” services?
• Are we the sum of many little things done well?
• What does good look like?

The list can go on and on. But for me one thing is clear, the “What If Visionaries” are the next generation of business leaders who will be the Architects Of Their Own Destiny!

These are the people I want to work with, consult with, train with, strategize with and speak with, because they see things differently and challenge themselves not to stop at the first right answer.

"What if Visionaries" embrace and understand that leadership is about building a bridge to the future. Success will be measured by the degree to which you give your people the opportunity to help build that bridge by communicating and educating each one of them on the vision and strategy.

The full text of the piece is available at Romanella's website at https://3sixtymanagementservices.com in the newsletters section.

Romanella's bestselling book on Balanced Leadership, Tighten The Lugs Nuts, took First Place in the Business genre in The Authors Show® 2024 Book Cover contest. Results of the contest can be viewed at https://wnbnetworkwest.com/index.php/book-cover-contest-2024-vote?page=1.

Rocky offers a number of resources on his website that offer powerful ideas for leaders at any level - business managers, educators or small group leaders:

FORBES CONTRIBUTIONS:

Rocky is an official member of Forbes Business Council and a contributor on many different topics. A full list of his Forbes articles is available at https://www.3sixtymanagementservices.com/forbes-business-council/.

PODCAST:

Rocky hosts The Leadership Library Podcast, now in its 8h season. New shows are posted every Tuesday and Thursday morning at https://tightenthelugnuts.com/.

All of us are leaders in some way - parents, educators, athletes, special interest groups large and small, sales teams - the list is endless. Regardless of the role we play, Romanella's concepts, developed under the heading of Balanced Leadership, can be applied to improve effectiveness, efficiency, and results.

Morning coffee is one of the joys of life for many of us. When you add your Cup of Joe to your visit to the Leadership Library podcast, your morning coffee will add an educational, entertaining dose of leadership octane to your day. Past show topics include:

The Feeling Of Trust That Comes From Hope (over 7.5 K views)
Soft Skills For Great Results (over 3.1K views)
Balanced Leadership
Goal Setting
Integrity
Leaving a Legacy
Personal Values
Performance of a Successful Team
Strategic Vision
Operational Excellence
Strategic Process
Are You A Job Skill Developer
Leadership Roles and Responsibilities
SWOT Analysis
Training and Development

with many more topics available and more on the upcoming schedule.

The podcast is now available at https://tightenthelugnuts.com or visit https://www.buzzsprout.com/1484407. The podcast is also available at Apple Podcasts. More on leadership, building a legacy and many other topics are also available at Romanella's website at https://3SixtyManagementServices.com.

BOOK:

Rocky's book about leadership, 'Tighten The Lug Nuts: The Principles Of Balanced Leadership' recently achieved number 1 bestseller status in both Business Management and Business Leadership.

In 'Tighten the Lug Nuts', Romanella uses his forty-plus years of experience at UPS, and his CEO and Director roles, to explore the ways a true leader can lead any organization and its people to new levels of success.

If you read only one business book this year, this is the book you should read.

Rocky's approach to leadership is unique and highly effective. He believes that great leaders challenge their people not to stop at the first right answer. 'Tighten The Lug Nuts' is a book about leadership that help readers move past that first right answer. It is full of detailed examples that are organized in an educational and entertaining way to form a framework of real-world concepts. The deceptively simple concepts, with powerful “How To Messages“ can be utilized by anyone who holds a leadership position - even parents, educators, and others. Whether you are a seasoned professional or a first-time manager, 'Tighten The Lug Nuts' is not only motivational, but also a call to action for those who have yet to make a mark in their field.

The book can also help position an organization for hyper growth coming out of the pandemic, Key concepts detailed in the book will prepare leaders and their teams to hit the ground running as they rapidly refocus and rebuild. 'Tighten The Lug Nuts' is loaded from cover to cover with practical information that can help leaders become more effective, more productive, and more successful. It is not just another "book about leadership."

'Tighten The Lug Nuts' is available at online book retailers. More information is available at his website at https://3sixtymanagementservices.com and at https://tightenthelugnuts.com.

Rocky Romanella has built an entire library of cutting-edge resources, available at his website, to help position ourselves to come out of the pandemic stronger, leaner, faster and to get a jump-start on the Rapid Rebuild process. Those resources include:

LIVE AND VIRTUAL KEYNOTES AND TRAINING - SUPPORT FOR WEEKLY MEETINGS AND CALLS

Rocky has been doing virtual conferences and training sessions with a keen eye on POST COVID and the Rapid Rebuild of our businesses. He can build a program, live or virtual, for any organization. Topics can include any or all of the 23 Leadership Competencies, concepts from the book, Tighten The Lug Nuts: The Principles Of Balanced Leadership, or any topic that might be appropriate.

THE LIST - 23 LEADERSHIP COMPETENCIES

Every item on the list will play a vital role during the Rapid Rebuild of our economy, our businesses and our lives. Any or all of them will be appropriate for virtual meetings, talks or presentations.

PODCASTS LIBRARY

Over 108 podcasts that take a deep dive into Leadership topics. These can be searched by topic, show name or Leadership Competency.

VIDEO LIBRARY

The video library includes training videos, Balanced Leadership videos, Keynote Speaking videos, Tighten The Lug Nuts videos, interviews videos, Coach's Corner videos and much more.

More on leadership skills, virtual keynotes, training sessions, virtual meetings and conferencing calls, training workshops, strategy sessions and general information on the relaunch of the economy is available at Romanella’s website.

MEETING CALLS

As a special incentive for those who are ready for a Rapid Rebuild, Rocky will be offering meeting calls at no charge for those who purchase 20 or more copies of his 5-star rated book on leadership, 'Tighten The Lug Nuts'. Contact Rocky for details at rockyromanella@gmail.com, and or 610-322-0720 to schedule your session.

With over 4 decades of “boots on the ground” leadership experience, Rocky Romanella is one of the best keynote motivational speakers in the country and internationally. He has spoken in large and small venues all over the US including cities such as Atlanta, San Diego, Las Vegas, Phoenix, NYC, Dallas, Chicago, Miami, Houston, LA, Charlotte, and many others. Internationally, he has presented keynotes in Toronto, Mexico City, Milan, London, and Krakow. He is known for creating excitement through his energy, passion, and knowledge, while employing his talents and experience to motivate, inspire and entertain audiences, regardless of size.

Romanella has garnered praise for his ability to connect to a wide range of audiences with his storytelling ability and innate charisma. Richard Snowden, President of Raven House International said, "An engaging speaker and facilitator, Rocky leads business executives to break-through results through break-through thinking." Conrad Swanson, Sr. VP Agency Development of Arpin Van Lines Inc. stated, "Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members."

A winner of the UPS Chairman’s Award for Excellence, Romanella has created a legacy of motivating teams to achieve their best. He pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world. Rocky brings leadership expertise in supply chain, logistics and transportation, retail, sales and operational excellence strategy, telecommunications engineering/construction management and installation. Having led many company sales efforts, rapidly building brands, restructuring events, and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.

Rocky Romanella is available for keynote speaking engagements and media interviews. He can be contacted using the information below or by email at rockyromanella@gmail.com. Full information on 3SIXTY Management Services, more information on keynote speaking and 'Tighten The Lug Nuts' is available at the company website at https://3sixtymanagementservices.com.

About Rocky Romanella:

Rocky is the Founder and CEO of 3SIXTY Management Services, LLC, a management consulting firm specializing in Executive Speaking, Leadership Development and Consulting Services. He also serves on the board of Goodman Networks, a leading provider of end-to- end network infrastructure, field and professional services to the wireless telecommunications and satellite television industries.

Rocky is an experienced CEO who led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion retail shipping and business services market.

While leading The UPS Store, the network increased retail unit, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.

Rocky steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package.®”

He also led the integration of more than 20 acquisitions to improve financial performance, capabilities, and global network footprint.

Through his executive roles and leadership advisory services, Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.

Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results.

Contact:

Rocky Romanella
https://3sixtymanagementservices.com
rockyromanella@gmail.com

Leia Mais…

Tuesday, February 18, 2025

Top Motivational Speaker Rocky Romanella Offers Crucial Points To Consider For High Performance Selling In Business-To-Business, Business To Consumer, And Inside Sales


Renowned as a keynote speaker, trainer, and Forbes Contributor, Romanella founded 3SIXTY Management Services, LLC. With 40+ years in leadership, he served as CEO and Director at UniTek Global Services after a 36-year UPS career.

There many factors we must consider if we hope to become leaders in our industry. We must exceed customer expectations. We must position our company as a leader in the eyes of the public. Branding, technology, culture, innovation, sustainability - the list seems endless. However, all of these lead to a single point, as the bottom line for any business is revenue - sales.

In a recent newsletter titled, "High Performance Selling Through Inside Sales," top motivational speaker and best-selling author Rocky Romanella laid out the road map for developing a high performance sales strategy that can be used by any company in any field. In that article he wrote in part:

Sales Competency Profile

Here is a typical way of visualizing the sales competency profiling building process. Think of it as:

• What is the issue/opportunity that must be addressed? (Developing vision and purpose)

• How will I get my team aligned and committed? (Gaining organizational commitment)

• How do I turn intent into business results? (Achievement)

• The competency profile describes the "right stuff" the sales executive must have to get the job done.

This building process takes place in all three scenarios.

1. Business-to-Business,
2. Business to Consumer,
3. Inside Sales

In this newsletter, we will be discussing Inside Sales and its role in building and executing your sales plan.

We will start with the Inside Sales Job Description.

Inside Sales Job Description:

Inside sales associates must also be adept at identifying and capitalizing on new market opportunities, constantly evaluating the competitive landscape to ensure our brand and products remain at the forefront of the industry. By leveraging data analysis and market research, they can tailor their pitches and strategies to align with evolving client needs and preferences. Additionally, fostering a collaborative environment with the marketing and product development teams ensures that the sales messaging is consistent and reflective of the latest innovations and offerings.

The biggest differentiator between us and our competitors is the superior customer experience we provide, whether on the street or in an inside sales environment. During every customer interaction, our reputation is on the line.

Our Priority is Customer Satisfaction: Whether on the phone, in person, or via electronic communication, genuinely interact and connect with customers, ensure a positive experience, and exceed expectations.

Actively Listen to Customer Needs: Consistently demonstrate to customers that you are in tune with their needs and are operating in their best interest. This is extremely important when you are engaging via a phone conversation because you do not have the face-to-face customer interaction and either party can become distracted by their surroundings.

Customers know what they want but may not always explain it in a manner that is clear to you. Therefore, it is important that effective listening skills are utilized. If you do not understand a request, ask clear, positively articulated questions until you understand. Do not rush customers; allow them at their own pace to discuss what they need. Once customers have expressed their needs, confirm your understanding with them to ensure communication is clear.

Build Strong Relationships: Providing value and listening are key components of any relationship. The foundation of strong relationships also includes being fair to customers and following through on your word. Make sure to ask for assistance from others when necessary to ensure proper follow-through and response. Treat every customer how you would like to be treated.

Learn the Products and Services We Offer: Part of providing a superior customer service experience is being knowledgeable of the products and services we offer. Take the time to really learn your business so you can effectively communicate to your customers the services and value we provide.

Be Responsive and Effectively Resolve Problems: If a problem occurs, allow customers to fully explain the issue and convey empathy. If the fault lies with you or us as an organization, take ownership of it and apologize. Take the initiative to resolve problems in a timely and effective manner. Your ability to follow up will be a key measurement stick to the customer.

Remain Positive: Always show respect for our customers, even if you find yourself in a challenging situation. Demonstrate professionalism and keep communication positive. These phone conversations can at times be frustrating to either or both parties, but your abilities to keep it positive can change the conversation from a negative to a positive.

Express Gratitude: Expressing appreciation can go a long way. It can be as simple as thanking customers for their business and loyalty. Make sure they know we are grateful they chose to do business with us.

Sales Behaviors and Descriptors of a High Performance Inside Sales Individual:

• Enthusiastic about the business
• Intuitively knows when there is a business opportunity and when there isn’t
• Demonstrates confidence in their advice
• Has figured out how to sell value rather than compete on price
• Has great energy and enthusiasm
• Ask more than they tell
• Straight with clients: strive to under promise and over deliver
• Believing taking care of detail is important
• Believes in their company’s purpose
• Follow up often, on time, and with something to say

These are characteristics and sales behaviors associated with strong and effective performance in the Inside Sales organizational role. They are actual, delivered behaviors. When such behaviors are delivered, they result in good organizational outcomes. They are also the behaviors that distinguish superior performance from threshold performance.

The full text of the piece is available at Romanella's website at https://3sixtymanagementservices.com in the newsletters section.

Romanella's bestselling book on Balanced Leadership, Tighten The Lugs Nuts, took First Place in the Business genre in The Authors Show® 2024 Book Cover contest. Results of the contest can be viewed at https://wnbnetworkwest.com/index.php/book-cover-contest-2024-vote?page=1.

Rocky offers a number of resources on his website that offer powerful ideas for leaders at any level - business managers, educators or small group leaders:

FORBES CONTRIBUTIONS:

Rocky is an official member of Forbes Business Council and a contributor on many different topics. A full list of his Forbes articles is available at https://www.3sixtymanagementservices.com/forbes-business-council/.

PODCAST:

Rocky hosts The Leadership Library Podcast, now in its 8h season. New shows are posted every Tuesday and Thursday morning at https://tightenthelugnuts.com/.

All of us are leaders in some way - parents, educators, athletes, special interest groups large and small, sales teams - the list is endless. Regardless of the role we play, Romanella's concepts, developed under the heading of Balanced Leadership, can be applied to improve effectiveness, efficiency, and results.

Morning coffee is one of the joys of life for many of us. When you add your Cup of Joe to your visit to the Leadership Library podcast, your morning coffee will add an educational, entertaining dose of leadership octane to your day. Past show topics include:

The Feeling Of Trust That Comes From Hope (over 7.5 K views)
Soft Skills For Great Results (over 3.1K views)
Balanced Leadership
Goal Setting
Integrity
Leaving a Legacy
Personal Values
Performance of a Successful Team
Strategic Vision
Operational Excellence
Strategic Process
Are You A Job Skill Developer
Leadership Roles and Responsibilities
SWOT Analysis
Training and Development

with many more topics available and more on the upcoming schedule.

The podcast is now available at https://tightenthelugnuts.com or visit https://www.buzzsprout.com/1484407. The podcast is also available at Apple Podcasts. More on leadership, building a legacy and many other topics are also available at Romanella's website at https://3SixtyManagementServices.com.

BOOK:

Rocky's book about leadership, 'Tighten The Lug Nuts: The Principles Of Balanced Leadership' recently achieved number 1 bestseller status in both Business Management and Business Leadership.

In 'Tighten the Lug Nuts', Romanella uses his forty-plus years of experience at UPS, and his CEO and Director roles, to explore the ways a true leader can lead any organization and its people to new levels of success.

If you read only one business book this year, this is the book you should read.

Rocky's approach to leadership is unique and highly effective. He believes that great leaders challenge their people not to stop at the first right answer. 'Tighten The Lug Nuts' is a book about leadership that help readers move past that first right answer. It is full of detailed examples that are organized in an educational and entertaining way to form a framework of real-world concepts. The deceptively simple concepts, with powerful “How To Messages“ can be utilized by anyone who holds a leadership position - even parents, educators, and others. Whether you are a seasoned professional or a first-time manager, 'Tighten The Lug Nuts' is not only motivational, but also a call to action for those who have yet to make a mark in their field.

The book can also help position an organization for hyper growth coming out of the pandemic, Key concepts detailed in the book will prepare leaders and their teams to hit the ground running as they rapidly refocus and rebuild. 'Tighten The Lug Nuts' is loaded from cover to cover with practical information that can help leaders become more effective, more productive, and more successful. It is not just another "book about leadership."

'Tighten The Lug Nuts' is available at online book retailers. More information is available at his website at https://3sixtymanagementservices.com and at https://tightenthelugnuts.com.

Rocky Romanella has built an entire library of cutting-edge resources, available at his website, to help position ourselves to come out of the pandemic stronger, leaner, faster and to get a jump-start on the Rapid Rebuild process. Those resources include:

LIVE AND VIRTUAL KEYNOTES AND TRAINING - SUPPORT FOR WEEKLY MEETINGS AND CALLS

Rocky has been doing virtual conferences and training sessions with a keen eye on POST COVID and the Rapid Rebuild of our businesses. He can build a program, live or virtual, for any organization. Topics can include any or all of the 23 Leadership Competencies, concepts from the book, Tighten The Lug Nuts: The Principles Of Balanced Leadership, or any topic that might be appropriate.

THE LIST - 23 LEADERSHIP COMPETENCIES

Every item on the list will play a vital role during the Rapid Rebuild of our economy, our businesses and our lives. Any or all of them will be appropriate for virtual meetings, talks or presentations.

PODCASTS LIBRARY

Over 108 podcasts that take a deep dive into Leadership topics. These can be searched by topic, show name or Leadership Competency.

VIDEO LIBRARY

The video library includes training videos, Balanced Leadership videos, Keynote Speaking videos, Tighten The Lug Nuts videos, interviews videos, Coach's Corner videos and much more.

More on leadership skills, virtual keynotes, training sessions, virtual meetings and conferencing calls, training workshops, strategy sessions and general information on the relaunch of the economy is available at Romanella’s website.

MEETING CALLS

As a special incentive for those who are ready for a Rapid Rebuild, Rocky will be offering meeting calls at no charge for those who purchase 20 or more copies of his 5-star rated book on leadership, 'Tighten The Lug Nuts'. Contact Rocky for details at rockyromanella@gmail.com, and or 610-322-0720 to schedule your session.

With over 4 decades of “boots on the ground” leadership experience, Rocky Romanella is one of the best keynote motivational speakers in the country and internationally. He has spoken in large and small venues all over the US including cities such as Atlanta, San Diego, Las Vegas, Phoenix, NYC, Dallas, Chicago, Miami, Houston, LA, Charlotte, and many others. Internationally, he has presented keynotes in Toronto, Mexico City, Milan, London, and Krakow. He is known for creating excitement through his energy, passion, and knowledge, while employing his talents and experience to motivate, inspire and entertain audiences, regardless of size.

Romanella has garnered praise for his ability to connect to a wide range of audiences with his storytelling ability and innate charisma. Richard Snowden, President of Raven House International said, "An engaging speaker and facilitator, Rocky leads business executives to break-through results through break-through thinking." Conrad Swanson, Sr. VP Agency Development of Arpin Van Lines Inc. stated, "Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members."

A winner of the UPS Chairman’s Award for Excellence, Romanella has created a legacy of motivating teams to achieve their best. He pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world. Rocky brings leadership expertise in supply chain, logistics and transportation, retail, sales and operational excellence strategy, telecommunications engineering/construction management and installation. Having led many company sales efforts, rapidly building brands, restructuring events, and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.

Rocky Romanella is available for keynote speaking engagements and media interviews. He can be contacted using the information below or by email at rockyromanella@gmail.com. Full information on 3SIXTY Management Services, more information on keynote speaking and 'Tighten The Lug Nuts' is available at the company website at https://3sixtymanagementservices.com.

About Rocky Romanella:

Rocky is the Founder and CEO of 3SIXTY Management Services, LLC, a management consulting firm specializing in Executive Speaking, Leadership Development and Consulting Services. He also serves on the board of Goodman Networks, a leading provider of end-to- end network infrastructure, field and professional services to the wireless telecommunications and satellite television industries.

Rocky is an experienced CEO who led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion retail shipping and business services market.

While leading The UPS Store, the network increased retail unit, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.

Rocky steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package.®”

He also led the integration of more than 20 acquisitions to improve financial performance, capabilities, and global network footprint.

Through his executive roles and leadership advisory services, Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.

Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results.

Contact:


Rocky Romanella
https://3sixtymanagementservices.com
rockyromanella@gmail.com

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Sunday, December 29, 2024

Top Motivational Speaker And Bestselling Author Rocky Romanella Offers A Universal Blueprint For Business Success In 2025


Renowned as a keynote speaker, trainer, and Forbes Contributor, Romanella founded 3SIXTY Management Services, LLC. With 40+ years in leadership, he served as CEO and Director at UniTek Global Services after a 36-year UPS career.

Since the beginning, business leaders have been on a quest to create a formula that will guarantee success. That formula remains elusive to this day.

Some prioritize value. Others focus on customer satisfaction. Efficient operations, exceeding expections, innovation, profitability, sustainability - the list goes on and on. We might want to consider a wider view and look beyond all of these to create a simpler, all-encompassing formula for success. Top motivational speaker and bestselling author Rocky Romanella addressed this in a recent article published in his newsletter titled, 'Time + Effort + Enthusiasm = Results: The Blueprint For Success In 2025' In that article he wrote in part:

I have been truly fortunate throughout my career to have had the opportunity to work with, learn from, and mentor some incredible people. During my training sessions or Q&A after a Keynote, I often will get asked about these economic times, today’s job market, or simply for advice, encouragement, and suggestions.

As I think through my career and the many people I have encountered, they come from all walks of life, but they do have some traits, skills, and beliefs that make them more similar than dissimilar.

Like you, I am a lifelong learner who has been shaped and influenced by some outstanding people at all levels. So, let’s look at these traits, attributes, and skills and together we can build a skills inventory that you may want to use as you perform your SWOT analysis on yourself, preparing for a great 2025.

It starts with Values. It is what you do when no one is watching that counts. Integrity can often be used to describe this activity, but I would like to take it further: it is the integrity of your word as well as your actions. The integrity of our actions is something we can grasp and relate to. But what do I mean by integrity of your word? Simply put, you make a commitment to follow up on something, respond to a request, commit to an action, and you do!

The two fundamental ingredients of a successful person are hard work and enthusiasm. There is no substitute for Hard Work. The equation successful people use is...

Time + Effort + Enthusiasm = Results.

Enthusiasm is what fuels your drive and keeps the engine revving. Without Enthusiasm, your equation is time and hard work, and although these are two important ingredients to success, always remember hard work without enthusiasm is just that… HARD WORK. Hard work by itself gets old without enthusiasm. Another way to look at it is "Make it Fun, Make it Happen but Make it Happen."

I believe we should all ask ourselves some key questions and answer them with a critical eye and with honesty of purpose.

*How can I add value in this current position and going forward?

*Do I have a process mind with a strategic vision and the ability to tactically execute the strategy?

*Can I develop a strategy, build a business plan, and execute that plan?

*Can I provide clear communication and walk the talk?

*Can I coach my teams to learn to take better control of their day and balance multiple priorities, measuring and following-up for continuous improvement?

*Do I accept the responsibility for my P&L and my results?

Finally, can I effectively assess:

Who am I?
What do I stand for, and
What will I never compromise?

Once you have answered these questions, you have set your Ethics and Integrity compass. It becomes your enduring purpose and your brand. You will exhibit uncompromising integrity and commitment to your values, principles, and to your organization, along with business conduct policies. You will build trust, and it instills self-confidence in yourself through mutual respect and ongoing communication with the people in your care and the organization.

The full text of the piece is available at Romanella's website at https://3sixtymanagementservices.com in the newsletters section.

Romanella's bestselling book on Balanced Leadership, Tighten The Lugs Nuts, took First Place in the Business genre in The Authors Show® 2024 Book Cover contest. Results of the contest can be viewed at https://wnbnetworkwest.com/index.php/book-cover-contest-2024-vote?page=1.

Rocky offers a number of resources on his website that offer powerful ideas for leaders at any level - business managers, educators or small group leaders:

FORBES CONTRIBUTIONS:

Rocky is an official member of Forbes Business Council and a contributor on many different topics. A full list of his Forbes articles is available at https://www.3sixtymanagementservices.com/forbes-business-council/.

PODCAST:

Rocky hosts The Leadership Library Podcast, now in its 8h season. New shows are posted every Tuesday and Thursday morning at https://tightenthelugnuts.com/.

All of us are leaders in some way - parents, educators, athletes, special interest groups large and small, sales teams - the list is endless. Regardless of the role we play, Romanella's concepts, developed under the heading of Balanced Leadership, can be applied to improve effectiveness, efficiency, and results.

Morning coffee is one of the joys of life for many of us. When you add your Cup of Joe to your visit to the Leadership Library podcast, your morning coffee will add an educational, entertaining dose of leadership octane to your day. Past show topics include:

The Feeling Of Trust That Comes From Hope (over 7.5 K views)
Soft Skills For Great Results (over 3.1K views)
Balanced Leadership
Goal Setting
Integrity
Leaving a Legacy
Personal Values
Performance of a Successful Team
Strategic Vision
Operational Excellence
Strategic Process
Are You A Job Skill Developer
Leadership Roles and Responsibilities
SWOT Analysis
Training and Development

with many more topics available and more on the upcoming schedule.

The podcast is now available at https://tightenthelugnuts.com or visit https://www.buzzsprout.com/1484407. The podcast is also available at Apple Podcasts. More on leadership, building a legacy and many other topics are also available at Romanella's website at https://3SixtyManagementServices.com.

BOOK:

Rocky's book about leadership, Tighten The Lug Nuts: The Principles Of Balanced Leadership recently achieved number 1 bestseller status in both Business Management and Business Leadership.

In 'Tighten the Lug Nuts', Romanella uses his forty-plus years of experience at UPS, and his CEO and Director roles, to explore the ways a true leader can lead any organization and its people to new levels of success.

If you read only one business book this year, this is the book you should read.

Rocky's approach to leadership is unique and highly effective. He believes that great leaders challenge their people not to stop at the first right answer. 'Tighten The Lug Nuts' is a book about leadership that help readers move past that first right answer. It is full of detailed examples that are organized in an educational and entertaining way to form a framework of real-world concepts. The deceptively simple concepts, with powerful “How To Messages“ can be utilized by anyone who holds a leadership position - even parents, educators, and others. Whether you are a seasoned professional or a first-time manager, Tighten The Lug Nut is not only motivational, but also a call to action for those who have yet to make a mark in their field.

The book can also help position an organization for hyper growth coming out of the pandemic, Key concepts detailed in the book will prepare leaders and their teams to hit the ground running as they rapidly refocus and rebuild. Tighten The Lug Nuts is loaded from cover to cover with practical information that can help leaders become more effective, more productive, and more successful. It is not just another "book about leadership."

Tighten The Lug Nuts is available at online book retailers. More information is available at his website at https://3sixtymanagementservices.com and at https://tightenthelugnuts.com.

Rocky Romanella has built an entire library of cutting-edge resources, available at his website, to help position ourselves to come out of the pandemic stronger, leaner, faster and to get a jump-start on the Rapid Rebuild process. Those resources include:

LIVE AND VIRTUAL KEYNOTES AND TRAINING - SUPPORT FOR WEEKLY MEETINGS AND CALLS

Rocky has been doing virtual conferences and training sessions with a keen eye on POST COVID and the Rapid Rebuild of our businesses. He can build a program, live or virtual, for any organization. Topics can include any or all of the 23 Leadership Competencies, concepts from the book, Tighten The Lug Nuts: The Principles Of Balanced Leadership, or any topic that might be appropriate.

THE LIST - 23 LEADERSHIP COMPETENCIES

Every item on the list will play a vital role during the Rapid Rebuild of our economy, our businesses and our lives. Any or all of them will be appropriate for virtual meetings, talks or presentations.

PODCASTS LIBRARY

Over 108 podcasts that take a deep dive into Leadership topics. These can be searched by topic, show name or Leadership Competency.

VIDEO LIBRARY

The video library includes training videos, Balanced Leadership videos, Keynote Speaking videos, Tighten The Lug Nuts videos, interviews videos, Coach's Corner videos and much more.

More on leadership skills, virtual keynotes, training sessions, virtual meetings and conferencing calls, training workshops, strategy sessions and general information on the relaunch of the economy is available at Romanella’s website.

MEETING CALLS

As a special incentive for those who are ready for a Rapid Rebuild, Rocky will be offering meeting calls at no charge for those who purchase 20 or more copies of his 5-star rated book on leadership, 'Tighten The Lug Nuts'. Contact Rocky for details at rockyromanella@gmail.com, and or 610-322-0720 to schedule your session.

With over 4 decades of “boots on the ground” leadership experience, Rocky Romanella is one of the best keynote motivational speakers in the country and internationally. He has spoken in large and small venues all over the US including cities such as Atlanta, San Diego, Las Vegas, Phoenix, NYC, Dallas, Chicago, Miami, Houston, LA, Charlotte, and many others. Internationally, he has presented keynotes in Toronto, Mexico City, Milan, London, and Krakow. He is known for creating excitement through his energy, passion, and knowledge, while employing his talents and experience to motivate, inspire and entertain audiences, regardless of size.

Romanella has garnered praise for his ability to connect to a wide range of audiences with his storytelling ability and innate charisma. Richard Snowden, President of Raven House International said, "An engaging speaker and facilitator, Rocky leads business executives to break-through results through break-through thinking." Conrad Swanson, Sr. VP Agency Development of Arpin Van Lines Inc. stated, "Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members."

A winner of the UPS Chairman’s Award for Excellence, Romanella has created a legacy of motivating teams to achieve their best. He pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world. Rocky brings leadership expertise in supply chain, logistics and transportation, retail, sales and operational excellence strategy, telecommunications engineering/construction management and installation. Having led many company sales efforts, rapidly building brands, restructuring events, and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.

Rocky Romanella is available for keynote speaking engagements and media interviews. He can be contacted using the information below or by email at rockyromanella@gmail.com. Full information on 3SIXTY Management Services, more information on keynote speaking and 'Tighten The Lug Nuts' is available at the company website at https://3sixtymanagementservices.com.

About Rocky Romanella:

Rocky is the Founder and CEO of 3SIXTY Management Services, LLC, a management consulting firm specializing in Executive Speaking, Leadership Development and Consulting Services. He also serves on the board of Goodman Networks, a leading provider of end-to- end network infrastructure, field and professional services to the wireless telecommunications and satellite television industries.

Rocky is an experienced CEO who led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion retail shipping and business services market.

While leading The UPS Store, the network increased retail unit, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.

Rocky steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package.®”

He also led the integration of more than 20 acquisitions to improve financial performance, capabilities, and global network footprint.

Through his executive roles and leadership advisory services, Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.

Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results.

Contact:

Rocky Romanella
https://3sixtymanagementservices.com
rockyromanella@gmail.com

Leia Mais…